Privacy policy
PRIVACY POLICY
Last updated: [TODAY'S DATE]
At Kiveron ("we," "us," "our"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what data we collect, how we use it, and your rights under Indian law, including the Digital Personal Data Protection Act, 2023 (DPDP Act).
By using our website (kiveronclub.com) or placing an order, you agree to the terms described below.
1. INFORMATION WE COLLECT
When you visit, browse, or purchase from our website, we may collect the following:
Personal information you provide:
- Name, email address, phone number
- Billing and shipping address
- Payment information (processed securely by our payment partners — we do not store card details)
- Order history and preferences
- Any messages, reviews, or communication you send us
Automatic data:
- IP address, browser type, device information
- Pages visited, time spent, referring URLs
- Cookies and similar tracking technologies
2. HOW WE USE YOUR INFORMATION
We use your information to:
- Process and fulfil your orders
- Send order confirmations, shipping updates, and customer support responses
- Send promotional emails and WhatsApp messages (only if you opt in)
- Improve our website, products, and customer experience
- Prevent fraud and protect against unauthorised transactions
- Comply with legal obligations
3. SHARING YOUR INFORMATION
We do not sell your personal data. We only share information with:
- Payment processors (Razorpay, GoKwik, etc.) to process transactions
- Shipping partners (Shiprocket, Delhivery, etc.) to deliver your orders
- Marketing platforms (Meta, Google, WhatsApp Business) only if you've consented to marketing
- Legal authorities, when required by law
4. COOKIES
We use cookies to remember your preferences, track analytics, and personalise your experience. You can disable cookies in your browser settings, but some features of our site may not work properly.
5. YOUR RIGHTS
Under the DPDP Act, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal record-keeping obligations)
- Withdraw consent for marketing communications at any time
- Lodge a complaint with the Data Protection Board of India
To exercise any of these rights, email us at support@kiveronclub.com
6. DATA RETENTION
We retain your information for as long as necessary to fulfil orders, comply with tax and accounting laws (typically 7 years), and resolve disputes. After that, we securely delete or anonymise it.
7. DATA SECURITY
We take reasonable technical and organisational measures to protect your data, including SSL encryption, secure payment gateways, and restricted access to customer information. However, no online platform is 100% secure — please take care of your own login credentials.
8. THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before sharing any information.
9. CHILDREN'S PRIVACY
Our website is not intended for users under 18. We do not knowingly collect data from minors. If you believe a minor has shared information with us, contact us and we will delete it.
10. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect any changes. Continued use of our website after changes means you accept the updated policy.
11. CONTACT US
For any privacy-related questions, requests, or concerns:
Email: support@kiveronclub.com
Business: Kiveron
Location: Bangalore, India